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Reviews
Ralph McKenzieMarch 26, 2026 Barbara J PirieMarch 25, 2026 Always a great experience when I call Cumberand Mutuall to pay my insurance bill!! debra russoMarch 25, 2026 I wish I could give more than five stars. Karen was so helpful and so very kind. She is a superstar and went above and beyond to help me. I could tell she really loves her job and is a great asset to the company. I asked to speak with her manager because her level of service impressed me so much. I spoke with Adam who was equally as nice. What a great experience. Thank you both again. Tiffany BerryMarch 25, 2026 Karen and Adam were phenomenal and so helpful. I wish more people were like them. Not only did they address our issues, but you can tell that they actually cared. Joseph HughesMarch 17, 2026 Denise CoxMarch 16, 2026 Always helpful and excellent service. Mayra GarciaFebruary 24, 2026 I can honestly say that Cumberland Mutual has been amazing from the very first phone call. I was treated with respect, compassion, and integrity during one of the hardest moments my family has ever faced. Christopher Lafaso went above and beyond my expectations. He kept me informed throughout the entire claims process and even worked extra hours on the weekend. The fact that he personally called me on a Sunday to let me know the claim was approved lifted a huge weight off my shoulders. That level of dedication and care truly meant everything to me. Unfortunately, my experience has been very different with Progressive Insurance. Since our claim was submitted on November 17, 2025, my family has faced delays, poor communication, and we have not felt supported during an extremely difficult time. It has been frustrating and overwhelming. Because of the care, urgency, and integrity Cumberland Mutual showed us, I would absolutely recommend them. Based on my experience, I would not recommend Progressive. Thank you for standing by my family when we needed it the most. P WFebruary 19, 2026 Called Cumberland and they explained procedure and answered my questions. Claims adjuster Craig was great. Explained the process and helped me navigate it. Very stress free process. Phyllis KimmelmanJanuary 30, 2026 Quick and comprehensive service for a water damage issue in my home. Fair resolution. Very pleased