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Reviews
Pam DunnAugust 4, 2026 They respond right away when you need them Eric WinchockAugust 3, 2026 Chelsea from customer service is a gem! Quickly accessed my account and gathered my information to help rectify my error. Thank you! sxweinsteinJuly 27, 2026 My Adjuster, Chris LaFaso, was a major help with my roof claim and worked directly with my Roofer Rep to make sure my new roof was installed in a timely fashion and the process was very smooth, no stress! Paul BowenJuly 25, 2026 Ronald HannJuly 24, 2026 Very good coverage! Rochellda AdderleyJuly 17, 2026 Cumberland Mutual is a pleasure to work with. Their professionalism and responsiveness consistently make the claims process smooth and efficient. Leaders like Jen are proactive and solution-oriented, ensuring issues are resolved quickly and effectively. Jeff WJuly 17, 2026 Raj ShahJuly 16, 2026 We recently had water in our finished basement due to a pipe leak. I contacted Cumberland Insurance and the claims adjuster, Chris LaFaso called me immediately with the claim number and walked me through the steps. Chris arranged for the water mitigation the same day. The restoration was handled by BELFOR Property Restoration, and they were outstanding. Their crew was skilled, efficient, and got to work immediately. They removed the damaged carpet, padding, cut baseboards, installed 12 heavy duty fans thoroughly to dry everything. The Belfor team was excellent from mitigation, restoration, consisting of painting walls, doors, baseboards, trim and new padding and carpet installation. My contact at Belfor was Greg and he was exceptional. The team was on time every day, thorough, walked me through what needed to be done and most importantly cleaned up every day. A stressful time but we were at ease since everything was coordinated by Chris and the Belfor team. A huge part of that was due to the exceptional work of my claims adjuster, Chris LaFaso. He was professional, responsive, and incredibly reassuring from day one. He would call to check in on the progress of the basement restoration. Candace LizardoJuly 10, 2026 Eric Hernandez was our adjuster and was professional, responsive, and great to work with throughout our claim. He kept us informed, answered our questions, and made the process smooth and stress-free. We truly appreciated his help. Monika MerrittJuly 9, 2026 Your representative was helpful and courteous and made my transaction quick and easy