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Reviews
Joe “Adams Fine Clothing” SavinoApril 21, 2026 I had an outstanding experience with Cumberland Mutual. From start to finish, the process was fast, organized, and completely stress-free. A huge part of that was due to the exceptional work of my claims adjuster, Mr. LaFasco. He was professional, responsive, and incredibly reassuring from day one. He came out promptly, inspected the damage, and made it clear that everything would be handled—and he absolutely delivered on that promise. The restoration was handled by BELFOR Property Restoration, and they were outstanding. Their crew was skilled, efficient, and got to work immediately. They removed the damaged kitchen cabinets, thoroughly dried everything out, and restored everything back to new condition. What really stood out was the coordination between Mr. LaFasco and the BELFOR team. They made the restoration a top priority, walked me through every step, and kept everything moving quickly. They even set up a temporary sink and ensured I had a fully functional kitchen while the repairs were underway—something I truly appreciated. My wife could not believe how clean and respectful everyone was. The entire process, including fabricating a new countertop, took about two weeks. This could have been a very stressful situation, but thanks to Mr. LaFasco and BELFOR Property Restoration, it was handled seamlessly. Their professionalism, speed, and attention to detail were second to none. I highly recommend Cumberland Mutual to anyone looking for an insurance company that truly stands behind their customers. Jean MontagueApril 20, 2026 I was concerned that my homeowners insurance hadn't been paid by my mortgage company. I spoke with an extremely courteous and patient gentleman named Bill F. who answered my question thoroughly. Much appreciated!! John KelleyApril 19, 2026 Everything was done in a fair and timely manner. I am pleased with the whole experience and the funds allotted were sufficient to replace and repair the reason for the claim. Joseph BaekApril 17, 2026 Joseph KayatiApril 13, 2026 Customer service is always courteous and helpful in assisting with any issues. Del MarApril 2, 2026 Recently had to put in a claim. There was an online option that was super easy and the claim adjuster was the same from my first claim so he was familiar with the property. Chris was extremely helpful and prompt. I really appreciate the top notch customer service! Alice GrayApril 1, 2026 We didn't see the appraiser but spoke on the phone, He was very professional and efficient. Steven Bridges Sr.March 30, 2026 Ralph McKenzieMarch 26, 2026 Barbara J PirieMarch 25, 2026 Always a great experience when I call Cumberand Mutuall to pay my insurance bill!!