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Reviews
Mayra GarciaFebruary 15, 2026 I can honestly say that Cumberland Mutual has been amazing from the very first phone call. I was treated with respect, compassion, and integrity during one of the hardest moments my family has ever faced. Christopher Lafaso went above and beyond my expectations. He kept me informed throughout the entire claims process and even worked extra hours on the weekend. The fact that he personally called me on a Sunday to let me know the claim was approved lifted a huge weight off my shoulders. That level of dedication and care truly meant everything to me. Unfortunately, my experience has been very different with Progressive Insurance. Since our claim was submitted on November 17, 2025, my family has faced delays, poor communication, and we have not felt supported during an extremely difficult time. It has been frustrating and overwhelming. Because of the care, urgency, and integrity Cumberland Mutual showed us, I would absolutely recommend them. Based on my experience, I would not recommend Progressive. Thank you for standing by my family when we needed it the most. AnnT SchJanuary 21, 2026 My wife and I had a house fire, which was devasting to us. We lost nearly everthing. Peter Vlahakis was our point of contact. I am writing to let everyone know how amazing he and Cumberland were. Mr Vlahakis was very easy to reach by email and phone. He was prompt in returning inquires and he was extradordinarily patient and knowledgeable throughout the promise. He was kind throughout and supportive throughout the process. A true professional. He made a horrible situation easier to bear. We highly recommend Cumberland to anyone who needs insurance. It is so great to having a local company that cares about their community. I could not recommend Cumberland higher. Cynda HollenbaughJanuary 10, 2026 My husband and I had our 2924 Jeep Wrangker 4xe plus most of our vacation belongings stolen in Montreal on our way to a Laurentian ski vacation. It was 4 degrees and our coldest weather clothes were gone! Christopher LaFaso called us with a calm reassuring voice and gave us instructions for obtaining the necessary items to enjoy our vacation as best we could. He was amazing! And our claim was settled fairly the first week back in the US! Can’t ask for more than that. Thanks Christopher and Cumberland!! Wright FamilyJanuary 8, 2026 I've had two minor claims over the last 25 years and both times it was a very positive experience. A+ Donna SinghJanuary 5, 2026 They are the best. Jessica NDecember 27, 2025 Christopher L the adjuster called us the very next day after we made our claim for our water service line that was leaking. He asked some questions, gave us advice on what to do in what order, and was direct and understanding. We got the line fixed just a couple of days later, and sent him pictures and video beforehand and pictures of the work being done that day. We had the money back in our account just a day or two later, in time for Christmas! (A much better gift than the flu, which both our kids got just before Christmas.) Thanks Christopher! Kevin GallagherDecember 14, 2025 Barbara J PirieDecember 9, 2025 Rose and Karen were so courteous and helpful to me in paying my homeowner's insurance premium that was due! Thank you ladies!