The New Jersey Legislature granted an Act of Incorporation establishing the Cumberland Mutual Fire Insurance Company
Cumberland Mutual (“Cumberland”) has been providing protection against loss to its policyholders for over 175 years. On February 23, 1844, the New Jersey Legislature granted an Act of Incorporation establishing the Cumberland Mutual Fire Insurance Company. The following month an organizational meeting was held at the Davis Hotel in Bridgeton, New Jersey to adopt by-laws and elect officers. Benjamin Sheppard became the first president of Cumberland and he also purchased the first policy from Cumberland to insure his mill. During the very early years of operation, the Directors and Officers actually inspected the properties and adjusted the losses. Soon, increasing business growth made it necessary for Cumberland to appoint agents and adjusters throughout its market area in order to serve better its many policyholders. Many of Cumberland’s first agents and adjusters were professionals such as lawyers and physicians. Eventually, the agents themselves became professionals in the insurance field. Today Cumberland retains a strong commitment to the independent agency system with over 400 agents representing our company in four states.
1844
1800s
Cumberland organized the Minerva Fire Company in Bridgeton in 1854
To provide additional protection to our policyholders, Cumberland organized the Minerva Fire Company in Bridgeton in 1854. In 1866, Cumberland assisted in the purchase of a hand pumper fire engine for the fire company. This fire engine, called a Minerva, later became part of our Company trademark.
By 1867, Cumberland’s growth had exceeded the capacity of its accommodations and therefore Cumberland purchased a new building to house the growing Company at 107 East Commerce Street in Bridgeton. Cumberland had to keep its insurance products up to date in the face of rapid technological advancements, which included insuring properties that utilized gas for lighting and cooking and those properties using electricity. Conditions that were once exclusions had become so commonplace that they now had to be included in the policy coverage. By the turn of the century, Cumberland was using standard form policies and was active in the State and National Associations of Mutual Fire Insurance.
1901 – Early 1950s
Continued growth required the construction of a new office building on Pearl Street in Bridgeton, NJ in 1927
Innovations such as combined policies and reinsurance would fuel future expansion at Cumberland during the 20th century. Cumberland’s surplus continued to grow from a little more than $1,000 in 1844 to over $162,000 by 1919 with over 7,700 policies in force.
This continued growth required the construction of a new office building on Pearl Street in Bridgeton, which opened in 1927. Cumberland’s financial strength allowed it to survive and prosper through the Great Depression, two World Wars and several severe storms, including the hurricane of 1944 and Hurricane Hazel in 1954.
Late 1950s – Early 1960s
Cumberland’s charter was amended in 1958 to allow Cumberland to write all types of insurance, except life
In 1958, Cumberland’s charter was amended to allow them to write all types of insurance, except life. Cumberland’s continued growth necessitated the construction of a new modem 12,000 sq. ft. office building at West Broad Street in Bridgeton in 1963.
1969
Cumberland’s 125th Anniversary, Cumberland’s surplus was over $3.5 million
1982
Cumberland Insurance Company, Inc. was organized as a fully owned subsidiary to write Workers’ Compensation and General Liability coverage
1988
Cumberland constructed a 32,000 sq. ft. office building in Hopewell Township, NJ
2000
Merger with Chester County Mutual Insurance Company in Pennsylvania, which expanded operations to PA, MD, and DE
On October 1, 2000, the Chester County Mutual Insurance Company of Downingtown, PA merged into Cumberland Mutual Fire Insurance Company. This combination created a strong regional company, writing insurance policies in New Jersey, Pennsylvania, Maryland and Delaware.
2002
Cumberland established a technology unit in Mansfield, Ohio
In 2002, Cumberland established a technology unit in Mansfield, Ohio in order to develop new insurance products more rapidly and efficiently for our policyholders. As we move forward, technology will play a vital role, along with our highly skilled workforce, in our future success.
2004
Completed our merger with the Mutual Insurance Company of Calvert County, Maryland
In 2004, we completed our merger with the Mutual Insurance Company of Calvert County, Maryland in Prince Frederick, MD and exceeded $100 million in written premiums. We completed our Corporate Headquarters expansion in Bridgeton in 2004.
2012
Superstorm Sandy, the largest catastrophe event in company history, resulted in over $47 million in claims.
2016
Began our digital innovation journey by implementing Salesforce Service Cloud.
2017
Commenced the implementation of the Duck Creek Technology (DCT) software to enhance our policy administration system
2020 – 2021
Established a dedicated Customer Service Unit and migrated from Salesforce Service Cloud to Salesforce Financial Services Cloud.
We adopted the philosophy of “customer centricity,” focusing on reshaping the Customer Experience (CX) to align with our mission to meet the ever-changing needs of our Policyholders & Claimants, Independent Agents, and Employees.
During this period, we established a dedicated Customer Service Unit, which underscored a strategic pivot towards enhancing the customer experience. Alongside this development, there was a significant migration from Salesforce Service Cloud to Salesforce Financial Services Cloud. This transition was driven by a need for more specialized features tailored to the insurance industry, which could better support the complex nature of interactions with independent agents, policyholders, and claimants.
2023
Implementation of Homeowners & Businessowners on a modern policy administration (Duck Creek) and formed a Digital Operations Unit
In 2023, the company launched homeowners and businessowners on a modern policy administration system (Duck Creek). This move represents an upgrade in our technological framework to provide more efficient and user-friendly experiences.Formation of the Digital Operations Unit
Formation of the Digital Operations Unit Additionally, the formation of Cumberland’s Digital Operations Unit marked a significant step towards embracing enterprise-wide digital innovation. This unit was created to spearhead projects that leverage technology to improve operational efficiency and overall digital presence.
2024
Celebrated Cumberland Mutual’s 180th Anniversary.
2024 was a landmark year for Cumberland Mutual as it celebrated its 180th anniversary. This milestone not only marks a significant duration of service and resilience in the industry but also reflects the company’s long-standing commitment to its agents and policyholders.
Today
Cumberland has built customer relationships by meeting these commitments as we have grown for over 180 years.
