The Cumberland Insurance Group Launches New Website
BRIDGETON, NJ: The Cumberland Insurance Group recently unveiled their new Company Web site which has been upgraded to enhance the delivery of information to the Company’s growing list of agents and policyholders in the States of New Jersey, Pennsylvania, Maryland, and Delaware. The
Cumberland Insurance Group Web site may be accessed at www.cumberlandgroup.com.
“We are continuing to make important changes in the way we use technology to expand our relationship with our customers and agency partners,” said Leo T. Hogan, Cumberland Insurance Group Chairman and CEO. “I believe the upgrades we have incorporated have accomplished our goal of providing a site that is easy to navigate while also incorporating a look that sets us apart from our competitors.”
The Web site offers easy navigation to these online features:
Agent Directory – Allows users to conduct a radius search to find all Cumberland agents in a given area.
Programs – Provides a description of Cumberland’s Commercial and Personal Lines coverages.
Forms – Allows agents to download and print forms, access monthly commission statements, and agency experience reports.
Company News – Provides visitors current and past Cumberland Insurance Group announcements, newsletters, and annual reports.
Contact and Billing Information – Lists contact information for each of Cumberland’s field offices and customer payment options.
Online Rating – Provides online Personal Lines rating, Personal Lines issuance, and the ability to quote Business Owner Policies.
“Even as we unveil the new Web site, we are preparing to incorporate additional interface technology for our agents,” said Ken Clements, Vice President of Information Technology. “Interfacing allows Cumberland agents to file applications electronically, which will speed up our workflow and reduce the waiting time for the agent. The ability to upload and download data between agents and the Company will reduce expenses and improve customer service. In addition, policyholders will soon be able to make premium payments online via credit card.”
“The new Web site has been a collaborative effort of many individuals,” said Steve Catranis, Senior Vice President, Marketing. “We have strived to make the Web site an inviting gateway to insurance
information on the internet. As more people use the Web to find insurance information, it is becoming increasingly important to make a good first impression. The Web site also helps us to reinforce our business relationships, while continuing to strengthen our branding objectives.”
“Our goal was to develop a dynamic Web site focused on both the needs of the agent and the policyholder,” said Robert P. Brady, Cumberland Insurance Group President. “Ideally, we hope the Web site will produce new leads and provide existing clients with a customer service portal to a variety of useful information. By staying on the cutting edge of new information systems, The Cumberland Insurance Group can improve communications with our agents and insureds, making it easier for them
to do business with us.”
The Cumberland Insurance Group is rated A+ Superior by the A.M. Best Company, and currently serves over 134,000 policyholders in the States of New Jersey, Pennsylvania, Delaware, and Maryland. In 2006, the Company had Total Admitted Assets of $313,885,235 and a Policyholders’ Surplus of $140,421,618.